Company Guarantee & Adjustment Policy

We want you to be 100% satisfied with your overall experience. We know that your hair is important to you and we want you to be happy from the moment you step through the door until the moment you check out! If you are unsatisfied with your experience, we will make any necessary adjustments so you can leave our salon feeling amazing! After all, we are trying to build a long lasting relationship with you and be your trusted salon for life!

Please review our updated policies. If you have any questions about the following please ask one of our team members and we will be happy to assist you!

➡We do not issue refunds. If you are unsatisfied with your hair we are happy to make adjustments for you.
➡Adjustments can be performed within 10 days of your initial service date.

➡Adjustments will be full price if you, or another professional make any adjustments
to the cut/color.
➡Chemical services are only guaranteed if you invest in the recommended shampoo
and conditioner from our salon directly.
➡A redo service has a color fee of $20 per bowl of color needed to make the
adjustments, and includes a blow-dry service.
➡Your stylist will tell you directly if your goal cannot be achieved in one sitting.
➡If your goal cannot be achieved in one sitting, or if you have box color present in
the hair, you will be asked to complete our multi-step color agreement.

Company No-Show and Last Minute Cancellation Policy
Due to the high demand of our artists, we have no choice but to require a credit card to secure all reservations. Credit cards are stored securely and encrypted through our trusted booking software. Please give the courtesy of 48 hours notice for any reservation changes and cancellations. We reserve the right to process the card on file for any changes and cancellations outside of the 48 hour window. We apply the same policy to no-shows. Thank you for understanding.

Company Return Policy
We guarantee every product we carry in our salon. During our service, we strive to educate you on how much, how often and how to apply each product. If you find that the product doesn’t perform the way you were expecting, feel free to bring it back and swap it out for a different product, or we are happy to show you how to use the product again! We are unable to issue refunds for any products since we will not be able to use them after they’ve been opened.